Investment Logic Mapping (ILM)
A government agency used a series of ILM workshops to make significant changes to one of its core business areas, where their operating policies were not delivering good outcomes for their clients. A series of ILM workshops that included a number of key stakeholders were led by Caravel’s accredited ILM facilitator. These enabled different viewpoints to be heard, and the causes of the problem and the expected benefits to be agreed. These provided the strategic case for input into a business case using the Better Business Case (BBC) methodology. A comprehensive set of strategic interventions that included solutions and asset requirements was also formulated as a series of actions to be delivered as part of a change management programme.